Refund Policy

Please read and make sure you fully understand our refund policy prior to making a payment.

All clients receive a unique proposal and contract based upon the specific needs they have for their project. Each project has a detailed service agreement that must be signed by the client before work starts, which specifies details regarding refunds, cancellations and project pricing. Please refer to your contract for specific details.

Payments for custom design and development projects are made to GenovaWebArt in increments as a courtesy to the client. There are no refunds on any completed work. Work in progress may be cancelled, but payment will be due for work completed at that time. If the amount of hours put towards the job is less than the total amount of the deposit paid for the job, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.

Force Majeure

Neither party will be liable for, or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice to the other Party and will use commercially reasonable efforts to minimize the impact of the event.


If we receive a chargeback or payment dispute (i.e. Payoneer Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a Payoneer dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. If your service is terminated due to violoation of any of our policies a refund will not be issued. By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.